At Kakarot.online, we want to make sure your experience is legendary. If something isn’t right with your order, here is everything you need to know about our returns, replacements, and refunds.
1. Eligibility & Non-Returnable Categories
For hygiene, safety, and collectible value reasons, certain items cannot be returned or exchanged:
Hygiene Items: Masks, boxers, vests, headgear, socks, and similar innerwear/apparel.
Collectibles & Figurines: Once the box of a figurine is opened, it is ineligible for return or replacement. For collectors, the box is considered an integral part of the product.
Non-Apparel Items: Gadgets, accessories, and other non-clothing items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Condition Note: We reserve the right to refuse any return or exchange if the product shows signs of being worn, washed, altered, damaged after delivery, or if it is missing its original tags and packaging.
2. Damaged, Defective, or Incorrect Items (Crucial Rules)
If your item arrives damaged, missing components, or is completely the wrong product, please note the following strict guidelines:
Mandatory Unboxing Video: To claim a refund, replacement, or missing item, you must provide an unboxing video. This video must be recorded the moment you open the package. It must be a single, continuous, unedited shot clearly showing the shipping label, the sealed package being opened, and the condition of the product inside.
24-Hour Reporting Window: Any issue regarding damage, defects, or missing items must be reported within 24 hours of delivery. Requests made after this 24-hour window will not be eligible for a replacement or refund.
Resolution Options for Approved Claims:
Apparel: You can exchange it for an item of equal value, receive a full refund to your original payment method, or get a credit code/wallet balance for future use.
Non-Apparel: We will provide a replacement for the same product. Refunds are only issued if a replacement is out of stock.
3. Cash on Delivery (COD) & Cancellation Policies
High-Value COD Orders: For COD orders above PKR 5,000, an advance confirmation payment of PKR 500 is required to process the order.
Pre-Shipment Cancellation: If you cancel your order before it ships, your advance payment or prepaid amount will be fully refunded within 1–2 days.
Post-Shipment Cancellation: If you cancel after shipment or refuse delivery at your doorstep, the advance payment is non-refundable.
Shipping and COD handling charges are non-refundable unless the return is due to an error on our part.
4. The 100-Day Return & Exchange Procedure
Want to exchange or return an eligible apparel item? We offer a 100-Day Return Window, provided you notify us early.
How to Apply:
Notify Us Within 7 Days: Email us at kakarotpakistan@gmail.com within 7 days of receiving your package. Use the subject line:
(Your Order Number)_returns.State Your Reason: Briefly describe why you want to return/exchange the item and specify your preferred resolution.
Wait for Confirmation: Wait for our team to reply and approve the return. Packages sent back without email confirmation will not be processed.
Ship It Back: Since we do not currently offer a reverse-pickup facility, you will need to ship the package back to our facility securely. (Yes, Senpai knows how lazy you are, but you have up to 100 days to drop it off at the courier!). Ensure your Order Number is written clearly on the outside of the box.
Courier Expense Compensation:
To make up for your return shipping costs, we will add a flat PKR 200 credit (once per order) to your account for future purchases upon successful inspection of the return.
Note: If you request more than one replacement for the same order, a PKR 200 handling/reshipping fee will apply, and we cannot compensate for the courier charges of a second return.
5. Timeline for Refunds & Replacements
Once your return package safely reaches our facility, it will undergo a quick quality check.
Replacements: Shipped out within 3–5 working days after your return is received.
Refund Timelines: Initiated within 3–5 working days of receiving the item.
Digital Wallets / EasyPaisa / JazzCash: Typically reflects within 24 hours of initiation.
Bank Transfer / Credit & Debit Cards: Can take 3 to 12 working days to appear in your account. This delay depends entirely on banking systems and state regulations, which are out of our control.