FAQS
Do I have to pay any shipping charges?
We provide FREE shipping on all orders.
What’s Pre-Order & how does it work?
1. A booking system for products:
You can order a product even if it is not in stock, and once it’s re-stocked you will be among the 1st ones to receive it.
2. When will I receive it?
The product will be shipped to you on the date mentioned on the product page. After that based on your location it could take 3-5 days for delivery.
3. Why can’t I add other items to my cart with the “Pre-Order” product?
To avoid unnecessary delay in shipping of items which are already in stock you can only order one “Pre-Order” product at a time (or multiple quantity of the same product).
4. Can I add different “pre-order” product to my cart?
No, since every “pre-order” product has different shipping dates it would cause unnecessary delay if either 1 of the product comes back in stock before others.
PS: Every “pre-order” comes with FREE shipping so you can place multiple order at 1 time with different “pre-order” products
5. Why can’t I pay for pre-order via COD ?
The “pre-order” system was started so that we can get a clear idea of demand and plan for stock accordingly.
Hence we need assurance and so Pre-Paid only for Pre-Orders.
6. Can I cancel my order before it is shipped?
Yes but a small fee of 10% of product value or Rs. 100 (whichever is higher) will be charged.
To cancel or modify your order just drop us a mail at kakarotpakistan@gmail.com mentioning the changes to be made to the order. Don’t forget to mention your order id as well.
Note: We won’t be able to cancel or make changes to your order once it is shipped from our side.
What should I do if I have an issue with payment while placing order?
1. In the event that money got deducted from your account, but your order didn’t got confirmed, the amount usually is automatically refunded back to your mode of payment within 12-24 hrs. In case it is not received within this time limit just drop us a mail at kakarotpakistan@gmail.com and our team will help you out.
2. If your payment is getting declined every-time you try to checkout, then just logout of your account and then login and initiate the checkout process again.
How do I cancel/modify my order?
To ensure fast delivery we try to ship all our order within 1-2 business days. We won’t be able to cancel or make changes to your order once it is shipped from our warehouse.
Please send an email within 4 hours of placing the order for cancellation/modifications.
1. Registered users can cancel their Cod order (before it is shipped) by going to the order section of their “My Account” menu.
2. To cancel or modify your prepaid orders or orders placed via guest just drop a mail at kakarotpakistan@gmail.com mentioning the changes to be made to the order. Don’t forget to mention your order id as well.
3. For modifications – please write “Modify My Order” in the subject of the email along with the order no.
4. If a customer cancels an order after it’s been shipped, the shipping charges (if any) won’t be refunded.
How do I apply for return/ exchange of my product(s)?
Note: Please go through Return Policy to check if your product(s) is(are) eligible for return or not.
To apply or exchange for your product(s) just drop us a mail at kakarotpakistan@gmail.com mentioning the reason for return if applicable. Don’t forget to mention your order id as well. Defective products need not be sent back to us, unless confirmed by our Customer Care team. If you have received a defective product, send us images at kakarotpakistan@gmail.com and we will get back to you.
In case of a return, any freebies accompanying the order have to be returned along with the package.
My order has crossed “Expected Delivery Date” and is not yet delivered. / Tracking shows false delivery status updates.
In such case please drop us a mail within 24-48 hrs at kakarotpakistan@gmail.com so that we can escalate the issue to the courier company before the order is marked as “undeliverable” and is returned back to us.